Frequently Asked Questions
Searching and comparing
Understanding community types
Senior living options on Zenioro broadly include independent living, assisted living (with specialised care plans), and memory care, each catering to different support needs.
Independent living is ideal for active seniors who manage daily activities but prefer the convenience of shared amenities, social interaction, and optional services like meals or housekeeping.
Assisted living suits seniors needing help with tasks such as bathing, dressing, or medication, offering 24/7 caregiver support in a safe environment, with specialised plans like palliative care, post-hospital recovery, respite care, and chronic illness management.
Memory care serves seniors with dementia, Alzheimer’s, or other cognitive conditions, providing secure spaces, structured routines, and trained staff for safety, comfort, and cognitive support.
How can I search for a assisted living community?
You can browse facilities in your preferred city by selecting a city from the dropdown on our website. Within each city, you can explore detailed listings that include information on pricing, services, amenities, location, and more.
How to compare multiple communities?
When comparing assisted living communities, focus on aspects that matter most to you or your family member’s needs. Compare the type of care offered (independent, assisted, memory care), the medical and safety provisions, and the quality of amenities and support services. Look at reviews to gauge service consistency and resident satisfaction.
Zenioro’s standardised listings present this information in clear sections, making it easier to evaluate multiple facilities side-by-side. This approach ensures your choice is based on relevant, like-for-like factors.
Your inquiries
How to send an inquiry to a facility
You can browse the community you’re interested in and raise a query through the Send Enquiry form. Simply share your details and requirements, and the facility will receive your inquiry.
What happens after I submit an inquiry?
After you submit an inquiry, the Zenioro team reviews your details to understand your requirements. We then contact you to clarify any questions and provide additional information if needed. Based on your preferences, we connect you directly with the facility you’re interested in.
Can I get assistance in shortlisting options?
Yes. You can request assistance by clicking the “Send an Enquiry” button on the top right corner of our website. Share your requirements, and the Zenioro team will review them to suggest facilities that best match your needs. We help you narrow down options so you can focus on the most suitable choices.
Is there a way to book a facility tour through Zenioro?
Once you raise a query, the Zenioro team will connect with you to understand your requirement and coordinate the next steps.
Pricing & Payment Information
Understanding the pricing displayed in listings
The pricing shown in Zenioro listings reflects the starting price, meaning the most basic plan available at the facility. Final costs will vary depending on the care plan chosen, room type, and level of care required. Additional services or specialised care may also affect the total price. We recommend confirming the exact charges with the facility before finalising your decision.
Why pricing might differ between Zenioro and the facility
Pricing may differ if the facility updates its rates after our last verification or offers location-specific or seasonal discounts. Some facilities may also customise costs based on individual care needs, room type, or length of stay.
Zenioro displays the most recent verified prices, but we recommend confirming the final cost directly with the facility before making a decision.
Who do I pay — Zenioro or the facility?
You pay the facility directly for their services. Zenioro is a listing platform and does not handle payments on behalf of facilities. We also do not charge you any fee for using our platform to search, compare, or connect with facilities.
How is pricing calculated for senior living?
Pricing varies by facility and is typically based on the care plan you choose, the type of room (such as single, double, or suite), and the level of care required. Additional services or specialised care plans may also affect the overall cost.
Trust and verification
Who creates the listings on Zenioro?
All listings on Zenioro are created and managed by our team through multiple methods, including direct inputs from senior living facilities and secondary research. We also analyse reviews shared by residents, verify the details, and present them in a standard format so families can easily review and compare options.
How does Zenioro verify facilities?
Every listing on Zenioro is manually reviewed by our team. We check the accuracy of pictures, neighbourhood details, amenities, and services offered. We may also speak directly to care providers and request regular updates to ensure the information remains current and reliable.
What to do if you find incorrect information
If you come across any incorrect information on Zenioro, please write to us at support@zenioro.com with the details. Our team will review the feedback, verify the information with the facility, and update the listing if required.
About Zenioro
How does Zenioro work?
Zenioro works in five simple steps, explore verified senior living communities, shortlist and compare based on detailed, accurate information, and raise a query for any facility you’re interested in. Our team facilitates direct connections with the facility and offers personal support if needed.
Every listing is manually reviewed for accuracy, ensuring families can make informed decisions with confidence.
Does Zenioro charge families for using the platform?
No. Zenioro is free for families to use. You can search, compare, and connect with senior living facilities at no cost. There are no hidden fees or charges for making inquiries through our platform.
How to contact the Zenioro team
To contact the Zenioro team, visit our Contact Us page and submit your query through the form. Provide your first name, last name, phone number, email, and a message explaining your requirement. Our team will review your details and get back to you promptly.