Epoch provides assisted living, dementia care, skilled nursing care, palliative care, and recovery & rehabilitation for elders who require round-the-clock care and support.

The care offered includes:

1. An individualised care plan
2. Emergency medical response procedures
3. 24x7 attendant and personalised care, with care and nursing staff available on both day and night shifts
4. Medication management
5. Full assistance with activities of daily living (bathing, feeding, transferring, and other daily tasks)
6. Home-cooked, nutritious meals tailored to individual dietary restrictions and requirements
7. Streamlined paperwork and regular reporting for each resident
8. Full housekeeping services, including cleaning and laundry
9. Daily activities such as occupational therapy, music, games, and social events

Epoch homes are managed by a team of trained professionals, and all staff receive specialised training in dementia care.

Epoch brings over a decade of experience in elder care in India. Dementia care at Epoch is guided by a philosophy-based approach, drawing from several global practices.

The Epoch Dementia Care Program emphasizes both the individual and the clinical condition. It aims to manage dementia symptoms by focusing on residents’ emotional well-being and delivering holistic, person-centred care tailored to each individual's needs, with the goal of ensuring a good quality of life.

Dementia, being a neurological condition with psychiatric symptoms, is often treated with medications such as sedatives and antipsychotics. At Epoch, the approach prioritizes minimal use of medication. Instead, staff are trained extensively in non-pharmacological methods to address behavioural changes.

Epoch is led by Neha Sinha, a dementia specialist, clinical psychologist, and expert in palliative care. Neha has received international recognition for her contributions to developing dementia services in India. She is among the 100 participants globally invited to Dementia Forum X, held under the patronage of Queen Silvia of Sweden, where she has highlighted the unique dementia-related challenges faced by developing countries like India.

Epoch’s care model is rooted in evidence-based global best practices. Its homes are managed by a team of trained professionals, with all staff receiving specialised training in dementia care.

Epoch has established comprehensive emergency protocols to address medical emergencies, fires, and falls. The nursing and care teams are well-equipped and trained to handle such situations effectively.

Each resident has an en-suite room with a private washroom as well as a private or shared balcony. Each room is furnished with a queen size bed and side tables, an easy chair and a stool. Additionally there is a LED TV with private cable connection, wardrobe, air conditioning & oil heaters. Apart from the amenities in the room, the Epoch Homes have drawing room, activities room, terraces, garden area, where all the residents interact, celebrate special occasions etc. The Epoch homes have been carefully selected and then thoughtfully revamped by our design team by installing hand rails, grab bars at all appropriate places, re-doing the rooms, common areas and washrooms keeping in mind the requirements and safety of the elderly residents.

Epoch has a 15-day internal training program for all staff in elder care and dementia. All nurses are registered nurses, and care assistants come with a basic certification as GDAs (General Duty Assistants). Facility nurses and managers are required to undergo advanced training as well as ongoing training.

Additionally, Epoch Elder Care collaborates with Silviahemmet as their learning partner. With this partnership, Epoch offers international standards of training to its facility managers and nurses.
Each staff member care, support, or executive must undergo basic dementia care training, which includes understanding of clinical picture, symptoms, communication, and basic management strategies for challenging behaviours.
Each staff's performance is reviewed on a monthly basis.

Epoch Elder Care has a 15-day internal training program for all staff in elder care and dementia. All nurses are registered nurses, and care assistants come with a basic certification as GDAs (General Duty Assistant). Facility nurses and managers are required to undergo advanced training as well as ongoing training.

Epoch Elder Care collaborates with Silviahemmet as their learning partner. With this partnership, Epoch offers international standards of training to their facility managers and nurses. To know more, click here.
Each staff member care, support, or executive must undergo basic dementia care training, which includes understanding of clinical picture, symptoms, communication, and basic management strategies for challenging behaviours.
Each staff's performance is reviewed on a monthly basis.

The activities at Epoch Elder Care are planned based on each person’s abilities, current skill sets, past hobbies, and present symptoms. A common activity calendar is created in each home, which includes all the regular daily activities as well as celebrations and festivities. Personalised activities are also conducted with each resident to provide a sense of purpose and fulfillment. For example, residents are engaged in:

1. Daily exercises and light stretching
2. Sensory and motor exercises
3. Music and dance sessions
4. Art and creative sessions
5. Simple games like tambola and quiz contests
6. Occupational therapy for dementia twice a week
7. Volunteer visits and visits by school children
8. Movie screenings
9. Group lunches and celebrations
10. Outings (both group and individual)
11. Celebrating all festivals and occasions

The food is customised as per the requirements and medical restrictions of the residents. Regular Indian meals are served in all Epoch Elder Care homes, including snacks, fruits, beverages, desserts, food festivals, and special celebrations.

Any particular food, fruit, or juices procured specifically for a resident whether by personal choice or medical prescription outside of the regular menu is billed separately. Epoch Elder Care customises the menu extensively to meet each resident’s specific needs, and this customisation is not billed. However, for example, if a resident requires a specific fruit every day, it is charged extra. The menu includes non-vegetarian food twice a week. If a resident wishes to have it more frequently, it is billed additionally, as it will be specially procured and prepared by the kitchen team for that particular resident.

This is typically not allowed and is against policy, as it is in the best interest of resident welfare. It can be a cause of concern, as it has been observed that seniors, especially those with dementia, may take time to readjust after a night stay by a family member. Such stays may also disrupt the routine of the resident and affect other residents.

Epoch Elder Care follows an open door policy and encourages family members to visit as often as possible. However, it is recommended that family members observe rather than actively participate in routine activities. This allows Epoch caregivers to build their own rapport with the residents.