Reviews
Many reviews praise the center’s physiotherapy, post-stroke rehabilitation, and compassionate caregiving, noting visible recovery and attentive medical teams. Families appreciated the professionalism, coordination, and emotional support provided by caregivers and staff.
However, a large number of reviewers expressed dissatisfaction with home care services, citing poor management, untrained attendants, lack of replacements, refund issues, and unresponsive customer support. Complaints about inconsistent service quality and transparency were frequent across multiple experiences.
Overall, while the rehabilitation centers received strong praise for their in-person care and recovery programs, the home caregiver services have drawn repeated criticism for reliability and management gaps, creating a mixed perception of the brand’s overall service quality.
Are family members allowed to stay overnight with the resident?
Stay of family members, within premises, is not encouraged for the resident’s own welfare. It may be a cause for concern because seniors with dementia often take time to readjust after a night stay by a family member. The stay might also disturb the routine of your loved one and other residents.
How do you handle emergencies?
HCAH has all emergency protocols in place, including those for medical situations, fire, and falls. The team is well-equipped and trained to manage emergencies efficiently.
Are there any visiting hours?
HCAH follows an open-door policy, allowing family members to visit during regular hours. However, it is recommended that visitors observe rather than actively participate in routine activities, enabling caregivers to build rapport with residents. Prior scheduling is appreciated to minimize disruption to the residents' structured and healthy routine.
Is basic nursing service a part of the Assisted Living Residence package?
HCAH provides 24X7 Nurse cover. Nursing team stays within premises. Most of the basic nursing care requirements are done in-house and are part of the service fee. This includes:
Medication Management
Diabetes Management (Sugar charting, Insulin administration)
Diaper and Bedsore Management
Catheter Management
Administering IV/IM Drugs
Regular Vitals checkup & monitoring
Ryle’s tube feeding
All emergency care- Oxygen administration, CPR, suctioning
What is the process of admission?
HCAH offers a simple and hassle-free admission process, with support provided at every step. It begins with filling out the contact information form, followed by scheduling a visit to the facility. Families then share medical documents, after which a medical assessment is conducted. The process continues with signing the residency agreement, making the booking deposit, planning the logistics of the move, and finally, welcoming the resident to their new HCAH home.
Can I personalize the room and bring my own furniture?
HCAH encourages residents to personalize their living spaces with their own furnishings, artifacts, and picture frames. Special pieces of furniture with emotional value are also accepted, provided they can be accommodated within the space.
HCAH Stroke Rehabilitation Center is located in Sector 4, Kharghar, Navi Mumbai. The facility is well-connected by major roads and close to Kharghar Railway Station, ensuring easy access for visitors and families. It lies around 35 km from Chhatrapati Shivaji Maharaj International Airport. The area features several hospitals, parks, and local conveniences, offering a peaceful yet accessible environment for rehabilitation and recovery.